Download Working with Difficult People by Amy Cooper Hakim + (.M4B)

Working with Difficult People: Handling the Ten Types of Problem People Without Losing Your Mind (Second Revised Edition) by Amy Cooper Hakim , Muriel Solomon
Requirements: .M4A/.M4B reader, 216 MB
Overview: A revised edition of the classic guide on how to best resolve conflict in today’s technologically advanced workplace.
Your workday is filled with them – people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits – from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers – and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
Genre: Audiobooks > Non-Fiction

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