Perfect Phrases for Customer Service, Second Edition by Robert Bacal Requirements: .PDF reader, 1 Mb Overview: THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You’ve heard it a million times: “The customer is always right.” But let’s face it–sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations–and includes simple, effective techniques that can help you meet even the most demanding customer needs. Genre: Non-Fiction > General
Russia in the 21st Century: The Prodigal Superpower by Steven Rosefielde Requirements: .PDF reader, 941 kb Overview: This book demonstrates that Russia intends to re-emerge as a full-fledged superpower before 2010–challenging America and China and potentially threatening a new arms race. Contrary to conventional wisdom, this goal would appear to be easily within the Kremlin’s grasp, but the cost to the Russian people and global security would be immense. Hence, Steven Rosefielde proposes a sophisticated strategy to dissuade President Vladimir Putin from pursuing the destabilizing course. His analysis conflicts with the post-cold-war image of the Soviet Union as a westernizing, mass consumption society committed to “peaceful coexistence.” Genre: Non-Fiction > General
The Transition Towards Revolution and Reform: The Arab Spring Realised? by Sonia L. Alianak Requirements: .PDF reader, 981 kb Overview: The Arab Spring created a transition toward democracy for the peoples of Tunisia, Egypt, Morocco and Jordan, who initially elected moderate Islamist parties to lead them out of economic deprivation and corruption. This study looks at the relative success of the move to democracy in these four Middle Eastern countries, comparing the secular leaders of Tunisia and Egypt and their desire for revolution with the monarchs of Morocco and Jordan and their priority of reform. In contrast with the monarchs, the secular leaders avoided resort to the palliative of religion to ensure the stability of their rule and were, as a result, unable to survive. Genre: Non-Fiction > General
An Alliance Against Babylon: The U.S., Israel, and Iraq by John K. Cooley Requirements: .PDF reader, 932 kb Overview: The ruins of ancient Babylon still stand in Iraq. They are a reminder that today’s conflict is only one of many that have engulfed the country, and the wider Middle East, over the centuries.
John Cooley, a former correspondent for ABC News and the Christian Science Monitor, argues that America’s new invasion and occupation of Iraq marks a turning point in the West’s relationship with the Arab world, and alters the balance of power within the Middle East.
He argues that the crucial factor in this new development is the relationship between Israel and the United States. Examining today’s problems from this unique perspective, Cooley covers a broad sweep of history, from biblical Babylonian times until now. He shows how US and Israeli interests in the Middle East were contradictory at first. He explains how and why the US-Israel alliance gradually evolved.
Drawing from unpublished sources, as well as from John Cooley’s personal encounters with principal players such as David ben-Gurion, the Shah of Iran, Anwar al-Sadat, King Hussein of Jordan and Saddam Hussein himself, this book gives a uniquely valuable perspective on the complex history of Iraq and why it continues to be at the heart of world affairs. Genre: Non-Fiction > General
The Writer’s Guide to Archery: A Practical Guide to Bows and Arrows in Fiction by James E. Wadsworth Requirements: .ePUB reader, 16.6 MB Overview: When writing about bows and arrows, authors often fling their arrows downrange and miss the mark. If your characters shoot bows, The Writer’s Guide to Archery will help you make your characters shoot like pros.
Bows and arrows enjoy leading roles in almost every genre of fiction—fantasy, historical, thriller, war, mystery, Western, dystopia, crime, science fiction, and more. Unfortunately, the depictions in fiction and film get things wrong more often than they get them right. Understanding the difference between a longbow and a compound and the strengths and weakness of a composite bow and a selfbow is essential to authentic world building that will win you popularity and respect among discerning readers. Genre: Non-Fiction > Educational
Asia and Europe in Globalization: Continents, Regions and Nations by Goran Therborn, Habibul Khondker Requirements: .PDF reader, 951 kb Overview: Readers who are tired of the popularized version of globalization touted as a recent phenomenon will find this book rewarding for both its historical depth and its contemporary significance.
Dealing with globalization in both time and space, a team of prominent sociologists, historians, political scientists, economists and theologians/ethicists from both Asia and Europe discuss globalization in terms of actual civilizational encounters and their various consequences. Essays range from political and economic developments to the issues of universalistic global ethics, covering a wide geographical terrain that includes China, Vietnam, Bangladesh, South and North Korea, as well as the European continent.
In this volume the reader will also find issues in regional development with a special focus on gender, and a remarkable contribution on the formation of historical empires such as the Mongol Empire as an early exemplar of globalization. Genre: Non-Fiction > General
Flight of the Eagle: The Grand Strategies That Brought America from Colonial Dependence to World Leadership by Conrad Black Requirements: .ePUB reader, 2.4 Mb Overview: Like an eagle, American colonists ascended from the gulley of British dependence to the position of sovereign world power in a period of merely two centuries. Seizing territory in Canada and representation in Britain; expelling the French, and even their British forefathers, American leaders George Washington, Benjamin Franklin, and Thomas Jefferson paved their nation’s way to independence. With the first buds of public relation techniques—of communication, dramatization, and propaganda—America flourished into a vision of freedom, of enterprise, and of unalienable human rights.
In Flight of the Eagle, Conrad Black provides a perspective on American history that is unprecedented. Through his analysis of the strategic development of the United States from 1754-1992, Black describes nine “phases” of the strategic rise of the nation, in which it progressed through grave challenges, civil and foreign wars, and secured a place for itself under the title of “Superpower.” Black discredits prevailing notions that our unrivaled status is the product of good geography, demographics, and good luck. Instead, he reveals and analyzes the specific strategic decisions of great statesmen through the ages that transformed the world as we know it and established America’s place in it. Genre: Non-Fiction > General
Gothic Halloween: A Scary Adult Coloring Book by Teri Sherman & Blue Star Coloring Requirements: .PDF reader, 10.5 MB Overview: Prolific illustrator Teri Sherman creates a scary new adult coloring book: Gothic Halloween!
Published by Blue Star, the team behind multiple national bestselling adult coloring books, it contains 31 hand-drawn coloring images featuring gothic princesses, festering haunted mansions, ghoulish creatures, and much more!
Designs range in complexity from beginner to expert-level and provides hours and hours of fun, creative coloring expression.
Join millions of adults all around the world who are rediscovering the simple relaxation and joy of coloring! Genre: Non-Fiction > General > Adult Colouring Book
A Complete Guide to the Futures Market (2nd Ed) by Jack D. Schwager & Mark Etzkorn Requirements: .ePUB, .MOBI/.AZW reader, 33.1 MB Overview: A Complete Guide to Technical Analysis, Trading Systems, Fundamental Analysis, Options, Spreads, and Trading Principles.
The essential futures market reference guide
A Complete Guide to the Futures Market is the comprehensive resource for futures traders and analysts. Spanning everything from technical analysis, trading systems, and fundamental analysis to options, spreads, and practical trading principles, A Complete Guide is required reading for any trader or investor who wants to successfully navigate the futures market.
Clear, concise, and to the point, this fully revised and updated second edition provides a solid foundation in futures market basics, details key analysis and forecasting techniques, explores advanced trading concepts, and illustrates the practical application of these ideas with hundreds of market examples. A Complete Guide to the Futures Market:
Details different trading and analytical approaches, including chart analysis, technical indicators and trading systems, regression analysis, and fundamental market models. Separates misleading market myths from reality. Gives step-by-step instruction for developing and testing original trading ideas and systems. Illustrates a wide range of option strategies, and explains the trading implications of each. Details a wealth of practical trading guidelines and market insights from a recognized trading authority.
Trading futures without a firm grasp of this market’s realities and nuances is a recipe for losing money. A Complete Guide to the Futures Market offers serious traders and investors the tools to keep themselves on the right side of the ledger. Genre: Non-Fiction > General > Business > Finance
Master Collection series (3 Books) by Blue Star Coloring (.PDF) Requirements: .PDF reader, 26.6 MB Overview: The Master Collection is an elite series of adult coloring book titles created for Blue Star by fine artists and highprofile illustrators across the globe. Each title is painstakingly illustrated, curated, designed and edited to meet uncompromising aesthetic standards.
We believe that the Master Collection is the finest series of premium adult coloring books in the world — and we hope you’ll agree. Genre: Non-Fiction > General > Drawing & Colouring for Adults
Master Collection: Quest: Stress Relieving Adult Coloring Book by Samantha Johnson
From master illustrator Samantha Johnson comes a new adult coloring book of epic proportions: Quest! • Part of the Master Collection by Blue Star, the publisher behind multiple national bestselling adult coloring books. • Contains 40 enchanting, full-page spreads featuring fauns, fairies, and a quest of grace and daring.Each image is hand-drawn and exquisitely detailed. • Designs range in complexity from beginner to expert-level. • Provides hours and hours of fun, creative coloring expression. • Join millions of adults all around the world who are rediscovering the simple relaxation and joy of colorin
Master Collection: Howl by Katy Lipscom
From master illustrator Katy Lipscomb comes a wild new adult coloring book: Howl! • Part of the Master Collection by Blue Star, the publisher behind multiple national bestselling adult coloring books. • This book contains a pack of 30 beautiful fantasy designs featuring wolves in a variety of settings and presentations. • Each image is hand-drawn and exquisitely detailed. • Designs range in complexity from beginner to expert-level. • Provides hours and hours of fun, creative coloring expression. • Join millions of adults all around the world who are rediscovering the simple relaxation and joy of coloring!
Master Collection: Form by Abe Vasquez
From master illustrator Abe Vasquez comes a dynamic new adult coloring book: Form! • Part of the Master Collection by Blue Star, the publisher behind multiple national bestselling adult coloring books. • Contains 30 stunning figures of the human form, encompassing both structure and essence.Each image is hand-drawn and exquisitely detailed. • Designs range in complexity from beginner to expert-level. • Provides hours and hours of fun, creative coloring expression. • Join millions of adults all around the world who are rediscovering the simple relaxation and joy of coloring!