Download Assertiveness and Diversity by Anni Townend (.PDF)

Assertiveness and Diversity by Anni Townend
Requirements: .PDF reader, 1.1 MB
Overview: This book focuses upon what is assertiveness and how this can be developed in the organisation. It identifies the benefits of having assertive employees and the differences in assertiveness as a result of age, gender, culture, etc. The book also looks at the role of assertiveness in managing conflict, conducting performance appraisals, discrimination and bullying, with the use of compelling case study material.
Genre: Non-Fiction > General

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