The Power of WOW: How to Electrify Your Work and Your Life by Putting Service First by The Employees of Zappos.com, Mark Dagostino
Requirements: .ePUB reader, 7 MB
Overview: Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises.
That’s the power of WOW.
From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it?
In The Power of WOW, the essential follow-up to Tony Hsieh’s Delivering Happiness, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life––from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between.
Genre: Non-Fiction > General
Download Instructions:
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