Download The Customer Service Training Tool Kit by Val Gee, Jeff Gee (.PDF)

The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers by Val Gee, Jeff Gee
Requirements: .PDF reader, 13 MB
Overview: Helps design and deliver a customer service training program. This book contains 60 activities that can be used ‘as is’ in short sessions or combined to create longer programs tailored to specific needs. It contains reproducible participant handouts, worksheets, questionnaires, and overhead masters.
Genre: Non-Fiction > General Business & Money

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