ServiceNow Cookbook by Ashish Srivastava
Requirements: ePUB Reader , 19 MB
Overview: Solve problems and challenges encountered while implementing or using ServiceNow in your organization
Helps you build core administration, management, and maintenance skills to automate and orchestrate your IT environment
Comes with recipes to improve the way you design and create automated workflows
Book Description
ServiceNow is an ideal platform to create enterprise-level applications giving requesters and fulfillers better visibility and access to a process.
Genre: Computers & Technology
Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow.
By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform.
What you will learn
Perform core configuration and management tasks
Build custom applications for service management
Design data-driven apps to connect with outside worlds
Configure alerts and notifications and understand e-mail troubleshooting
Build and configure reports to set up your dashboard
Create and configure workflow activities
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