Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management by Sharon Taylor
Requirements: PDF reader, 2 MB
Overview: To gain the full benefits of technology-and avoid the staggering costs of technology failure-you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it.
Genre: Non Fiction, Management & Leadership > Information Management
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