Download Customer Centricity by Peter Fader (.ePUB)

Customer Centricity: Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials) by Peter FaderRequirements: .ePUB reader, 3 MBOverview: A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management, and customer lifetime value. Despite what the old adage says, the customer is not always […]

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Download 365 Ideas for Recruiting, Retaining, Motivating by Sunny Fader (.ePUB)

365 Ideas for Recruiting, Retaining, Motivating and Rewarding Your Volunteers by Sunny FaderRequirements: .ePUB reader, 1.2 MBOverview: According to recent statistics by the U.S. Department of Labor, 26.7 percent of the population volunteers. Unfortunately, while the population is increasing, the percentage of Americans who volunteer is decreasing each year. What this means is that you […]

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