Listening Effectively by John A. Kline
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Overview: Listening is the neglected communication skill. While all of us have had instruction in reading, writing, and
speaking, few have had any formal instruction in listening. This void in our education is especially interesting in light of research showing that most of us spend seven of every 10 minutes we are awake in some form of communication activity. Of these seven minutes (or 70 percent of the time we are awake), 10 percent is spent writing, 15 percent reading, 30 percent talking, and 45 percent listening.
Think of it! We spend nearly half of our communication time listening, but few of us make any real effort to be better listeners. For those who do, however, the effort pays great dividends: increased safety, higher productivity, faster learning, and better relationships.
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