Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results by Brad Cleveland
Requirements: .ePUB reader, 5.12 Mb
Overview: Many organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary strategy, culture and processes, they suffer from high costs, dissatisfied customers and brand damage.
The mandate to get customer experience right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business results. It provides a bold, step-by-step approach that will get you and your team pointed in the right direction. And equipped to make sound decisions along the way.
Genre: Non-Fiction > General
Download Instructions:
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