From Conflict to Courage: How to Stop Avoiding and Start Leading by Marlene Chism
Requirements: .ePUB reader, 1.1 MB
Overview: Unresolved conflict is workplace kryptonite. Learn how to develop the mindset and skills to defuse disagreements, overcome division, and turn conflict into an opportunity for growth.
Unresolved workplace conflict wastes time, increases stress, and negatively affects business outcomes. But conflict isn’t the problem, mismanagement is.
Leaders unintentionally mismanage conflict when they fall into patterns of what Marlene Chism calls “the Three As:” aggression, avoidance, and appeasing. “These coping mechanisms are ways human beings avoid the emotions that come with conflict, but in the end it’s all avoidance,” says Chism. In this book she shows how to fearlessly deal with conflict head-on by expanding your conflict capacity.
Conflict capacity is a combination of three elements. The foundation is the Inner Game—the leader’s self-awareness, values, discernment, and emotional integrity. The Outer Game is the skills, tools, and communication techniques built on that foundation. Finally, there’s Culture—the visible and invisible structures around you that can encourage or discourage conflict.
Genre: Non-Fiction > General
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