Effective Difficult Conversations: A Step-By-Step Guide by Catherine Soehner, Ann Darling
Requirements: PDF Reader, 7.2 Mb
Overview: In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand.
Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.
Genre: Non-Fiction, Social Sciences
Download Instructions:
http://gestyy.com/wCdgkX
http://gestyy.com/wCdgkM
