Effective Communication: A Workbook for Social Care Workers (Knowledge and Skills for Social Care Workers) by Suzan Collins
Requirements: PDF Reader, 1.8 mb
Overview: Social care workers in residential or domiciliary settings need to be able to communicate effectively in order to carry out their work.
Supporting people with a variety of difficulties including hearing loss, impaired speech, visual impairment, dementia and physical and learning disabilities requires a range of communication skills, such as listening, sign language, writing notes, and using body language, touch and stimulation. This workbook will provide workers with the ability to enable adults with limited or no verbal communication skills to make decisions, and to express their views in their preferred method of communication. Effective Communication includes practical guidance on using communication tools, such as computers, staff photo rota boards and pictorial menu boards, and use of photographs as visual reminders. The workbook meets the requirements of care standards and also refers to the importance of recording and reporting, and dealing with sensitive and complex issues, such as breaking the news of a family bereavement, or communicating with a person who has been abused.
Genre: Nonfiction > Educational
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