Dare to Serve: How to Drive Superior Results by Serving Others by Cheryl A. Bachelder
Requirements: ePUB, PDF reader, 9 MB
Overview: Cheryl Bachelder joined an ailing restaurant chain and turned it into the darling of the industry – by daring to serve the people in her organization well.
When Bachelder was named CEO of Popeyes in the fall of 2007, guest visits had been declining for years, restaurant sales and profit trends were negative, and the company stock price had dropped from $34 in 2002 to $13. The brand was stagnant, and relations between the company and its franchise owners were strained.
By 2014, average restaurant sales were up 25 percent, and profits were up 40 percent. Popeyes’ market share had grown from 14 percent to 21 percent, and the stock price was over $40. The franchisees were so pleased with the turnaround that they began reinvesting in the brand, rapidly remodeling restaurants, and building new units around the world.
Genre: Non-Fiction, Business
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