Requirements: .ePUB reader, 334 KB
Overview: Is the solution you use integrated with other components of the contact team infrastructure, such as the ACD or IVR system, allowing you to optimize operational components as well as the workforce? Did you get professional services assistance with tool selection? Whos doing what with hosting and back office? How do supervisors know when to monitor? Is there a feature for automating schedule requests, approvals, changes, and notifications, so that your staff can focus on revenue-generating tasks rather than clerical details?
This instant Contact Center self-assessment will make you the established Contact Center domain auditor by revealing just what you need to know to be fluent and ready for any Contact Center challenge.
Genre: Non-Fiction > Educational
Download Instructions:
https://ouo.io/sgxLEs
https://ouo.io/FHJ1xH
https://ouo.io/QB3BeB.
