Conflict Management in the Workplace: Understand, Navigate, Prevent by Thomas Jordan
Requirements: .ePUB reader, 10.2 MB
Overview: This book on conflict management offers its readers the practical tools they need to understand conflicts and engage them skillfully. When you know what to look for and what questions to ask, you will feel confident to address emerging conflicts proactively. You might even start finding that conflicts are really interesting rather than uncomfortable. The vocabulary, techniques and strategies presented in this book will equip the readers to handle difficult conversations, develop strategies to navigate protracted conflict, support those who lack skills in conflict management and build robust collaboration cultures in their organizations.
The conflicts we get in touch with are all in some ways unique, because there are many different types of circumstances that influence how they show up. In the end, no one else can tell you how best to deal with the conflict you are facing. You will have to make your own best judgment about what path to take.
The reader is introduced to an explanation of what drives conflict and how people come under action pressure in conflicts; the three levels of causes of and actions in workplace conflicts (the individual, relationship and system levels); five common types of conflict issues; Johan Galtung’s conflict triangle; Friedrich Glasl’s conflict escalation model; the four basic approaches to conflict management (dialogue, discussion, rule-based procedures and steamrollering); Thomas Jordan’s conflict intervention matrix; and several other concepts and models.
Genre: Non-Fiction > Educational
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