Communicate with Confidence: How to Say it Right the First Time and Every Time by Dianna Booher
Requirements: ePUB Reader, 0.97 MB
Overview: Need to sell a new marketing idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer? Good news! You’ll never be at a loss for words after reading Communicate With Confidence!.
1,254 Tips to improve your communication and interpersonal skills!
You will learn how to:
Establish credibility and show concern.
Transition from criticizing to coaching.
Listen to negotiate so that everybody feels like a winner.
Give clear instructions.
Give and receive usable feedback.
Ask appropriate questions and answer questions appropriately to gain cooperation.
Present ideas persuasively and communicate across gender and cultural lines.
Genre: Non-Fiction > Business & Money > Skills > Communications
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