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Overview: "Advice From a Call Center Geek 3.0 " takes a look at a new way of running today’s high-end contact center. This is the second follow-up book to the very successful "Advice from a Call Center Geek" call center operations book that was published in 2018.
"Advice From a Call Center Geek 3.0 " has over 60 new pages and 10+ new chapters from the original book and now focuses deeper on how to hire for culture, more games to play in your center, how to fix attendance issues, coaching for quality, the technology of today, engaging WFH associates, and a full consulting deck to talk through with your team and fix any issues you may have. If we thought it would help you improve your call center, it’s in the book!
Tom Laird, the CEO of award-winning Expivia Interaction Marketing, 600+ seat BPO call center guides you through the process of developing a world-class operation. Tom is also the creator and voice of the "Advice from a Call Center Geek!" podcast. Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it .
Genre: Non-Fiction > General
Download Instructions:
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